Call Scheduling & Monitoring with CarePlanner
For our Call Scheduling and Monitoring, we use CarePlanner which allows care workers and supervisors to view their rotas for the next 7 days either on their phone, tablet, or computer where they confirm each appointment.
Service users can be comfortable in knowing that all calls are monitored in real-time and that we will be notified if any visit is not completed. Our simplest electronic call monitoring solution is for care workers to simply log when they start or end a call by tapping a button on the CarePlanner Mobile App. Even if they do not have an internet connection at the time, the app will record the visit and upload it to CarePlanner system when signal returns. We also have NFC technology and hardware tokens for areas with poor signal. The mobile app will also record the care worker’s location at the time they pressed the button, which is then visible on a map in the CarePlanner system. We receive confirmation of completed calls or explanations for non-completed appointments in real-time. This is to ensure continuity of care and provide a safe service to our service users. CarePlanner also automates our back-end processes such as rostering and invoicing, which improves efficiency and allows us to focus on what is really important – providing high-quality care to all our service users. Data protection and confidentiality is very important to us. The system uses the same encryption as online banking and is GDPR compliant. For more information, please click here.