“Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible.”

St Francis of Assisi

Our Technology

At SD Care, we dream of a world where every health care worker can be freed from mundane tasks through automation so that they can spend more time with those they look after.

Technology is changing the way we provide care for people in the community. We work to high quality standards and leverage on information technology to automate business processes. We firmly believe that quality, technology and innovation are the key drivers of productivity.

We run our business by prioritising the needs of clients and staff using a healthcare model that is based on providing compassionate care with maximum business efficiency. We work to high quality standards and leverage on information technology to automate business processes. We firmly believe that quality, technology and innovation are the key drivers of productivity.

Care Management with Birdie Care

Birdie Care manages all our Care Management and Care Delivery, through enquiry to assessments and care planning.

Care planning and provision are updated in real-time so care-givers know exactly what support required and when to deliver that support. The care-givers use e-MAR to see medication requirements, including dosage and risks. Care-givers can now write daily activities straight onto the app which allows us to identify any medication errors quickly and take action immediately. Previously, we completed all these notes on paper, which meant we could not pick up on medication errors quickly. Since notes are digital, these are secure from being viewed by unauthorised visitors or being misplaced. Service users or their families can also request access to care plans and assessments, daily dairies, or relevant documentation. For more information, please click here.

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Call Scheduling & Monitoring with CarePlanner

For our Call Scheduling and Monitoring, we use CarePlanner which allows care workers and supervisors to view their rotas for the next 7 days either on their phone, tablet, or computer where they confirm each appointment.

Service users can be comfortable in knowing that all calls are monitored in real-time and that we will be notified if any visit is not completed. Our simplest electronic call monitoring solution is for care workers to simply log when they start or end a call by tapping a button on the CarePlanner Mobile App. Even if they do not have an internet connection at the time, the app will record the visit and upload it to CarePlanner system when signal returns. We also have NFC technology and hardware tokens for areas with poor signal. The mobile app will also record the care worker’s location at the time they pressed the button, which is then visible on a map in the CarePlanner system. We receive confirmation of completed calls or explanations for non-completed appointments in real-time. This is to ensure continuity of care and provide a safe service to our service users. CarePlanner also automates our back-end processes such as rostering and invoicing, which improves efficiency and allows us to focus on what is really important – providing high-quality care to all our service users. Data protection and confidentiality is very important to us. The system uses the same encryption as online banking and is GDPR compliant. For more information, please click here.

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Access Care Compliance

Access Care Compliance is the complete governance tool in care, it helps to improve the quality of care by giving a live view of compliance and trends across services/multiple services. It can be used during inspections to demonstrate the progress, innovation and dedication to continuous improvement. There is an option to tailor the library of audits created by the industry experts for Home Care, Supported Living, Residential and Nursing or generate our own.

It is also used to manage complaints and compliments efficiently, including investigations and lessons learnt and submit regulatory notifications to CQC efficiently. Conduct CQC mock inspections and embed evidence to support the internal ratings. The KLOE wizard helps in verifying the compliance gap analysis For service(s) regulated by Care Inspectorate Scotland or Wales, use the audits and build an evidence to satisfy the requirements too. The platform allows collating all action plans in one place, updating and tracking actions from all sources efficiently to evidence quality improvement share action plans easily and demonstrating the tracked actions and timelines. Some other features of Access Care Compliance include –

  • Improving Regulatory Compliance
  • Creating action plans
  • Managing audits
  • scheduling and tracking the internal audits
  • Tackling trends in non-compliance & embedding best practices
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Quality Compliance Systems by QCS

Quality Compliance Systems (QCS) includes the UK’s leading bespoke policies, procedures, and management toolkits for the Care Sector.

We use QCS for our individual policies and procedures that enable us to meet our compliance obligations and run our care business as efficiently as possible. With over 2300+ pages, we have access to a wide range of policies that cover all aspects of care and support. All our staff have access to these policies to remain up-to-date on all key policies. This easy-to-use system allows us to view thousands of relevant policies from our phone, tablet, or computer. For more information, please click here.

Quality Management Systems by DNV-GL

As an ISO 9001 certified company by DNV-GL, we focus on our quality management systems that will enhance our ability to consistently deliver services that meet customer – as well as statutory and regulatory requirements.

DNV-GL performs comprehensive audits and assessments that provide benchmark feedback and critical guidance on important metrics like corporate responsibility, environmental impact, safety, and quality. Therefore, we continuously improve our Quality Management Systems to meet these high standards. Our customers can be confident in knowing that we have implemented the necessary internal processes to meet these obligations. For more information, please click here.

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Tableau

We use Tableau Analytics for all our analyses and data visualisations to discover hidden insights within minutes.

All our raw data is used to create reports and dashboards with the software’s easy-to-use drag-and-drop designer. We use Tableau to improve our efficiency in terms of care and support provided, identify risks and trends – which in turn improves the quality of care we provide for our clients. As the system is based on the Cloud, we can ensure that all our data is updated in real-time. We also share or publish our findings with others to create a more transparent and learning environment. For more information, please click here.

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