Privacy Policy
Last Updated: April 2026
1. Introduction
This Privacy Policy outlines how San Damiano Corporation Limited and its subsidiaries collect, use, and protect your personal data. We are committed to compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
2. Who We Are (The Data Controllers)
The specific entity responsible for your data depends on the service you use:
| Entity / Controller | Service Provided |
|---|---|
| SD Care Agency | Home care, nursing staffing, and support for vulnerable individuals. |
| SD Care Agency (London) | Regional care support and community nursing services (London branch). |
| Omnia Lifestyle Limited | Pain relief treatments and clinical therapies. |
3. The Data We Collect
We collect and process the following information:
- Personal Identifiers: Name, address, date of birth, and contact details (email/phone).
- Special Category Data: As a care provider, we process health information, medical history, and care requirements (processed under strict confidentiality).
- Financial Information: Payment details for services (encrypted and processed via secure providers).
- Technical Data: IP addresses and cookie data through website interaction.
4. How We Get Information and Why We Have It
Most information is provided directly by you when you enquire about care, register for services, or sign up for our newsletter. Under the UK GDPR, the lawful bases we rely on are:
- Consent: You have given clear consent for us to process your data for a specific purpose (e.g., marketing). You can remove consent at any time.
- Contract: Processing is necessary for a contract we have with you (e.g., providing care services).
- Legal Obligation: Processing is necessary for us to comply with the law (e.g., CQC regulations or safeguarding).
- Vital Interests: Processing is necessary to protect someone’s life in an emergency.
- Legitimate Interests: Processing is necessary for our legitimate interests as a business, such as improving our services.
5. Data Storage and Security
Your data is stored securely using UK-based hosting services with SSL encryption. We retain your personal information only as long as necessary to provide your care or meet legal retention periods (e.g., financial or medical record laws). Once no longer required, data is securely deleted or anonymised.
6. Sharing Your Data
We do not sell your data. We only share information with:
- Third-party processors required for business (e.g., MailChimp for newsletters or PayPal for payments).
- Healthcare professionals or local authorities (only when necessary for your care or required by law).
- Subsidiaries within the San Damiano Corporation Limited group.
7. Your Data Protection Rights
Under data protection law, you have the right to:
- Access: Ask us for copies of your personal information.
- Rectification: Ask us to correct inaccurate information.
- Erasure: Ask us to delete your data in certain circumstances.
- Restriction: Ask us to limit the processing of your data.
- Object: Object to processing based on legitimate interests.
8. How to Complain
If you have concerns about our data usage, please contact us at info@sdcare.co.uk. In line with the Data (Use and Access) Act 2025, we will acknowledge your complaint within 30 days and provide a full response without undue delay.
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk
9. Cookies
Our website uses cookies to distinguish you from other users and analyze site traffic via Google Analytics. You can manage your preferences via the pop-up banner on our homepage.